Experiential Experience #1 Stanford Hospital & Clinics Patient Financial & Access Services Intern Summer 2013 Engaged in Lean-Active-Daily Management-empathy mapping sessions at Stanford Hospital & Clinics. Charted six-dimensional empathy maps to improve patient experience with clinical laboratories. Developed process workflows and assisted in the development of a “A3” to provide consistent protocol for review and renewal of existing department contracts. Completed a 5S segment of excess office supplies for purpose of creating a centralized location and developed an interactive online universal supply order document to streamline and reduce (defects) re-ordering of supplies and increase process efficiency. Made final presentation and recommendations to Vice President and management team. Experiential Experience #2 Stanford Hospital & Clinics Performance Excellence Intern January 2013 Gained experience in the economic, policy and medical aspects of healthcare administration through various meetings, physician shadowing, and research. Became familiar with healthcare administration within a leading tertiary care teaching hospital. Took part in medical center administrative meetings and actively provided input on implementing methods of quality improvement and reducing adverse outcomes among patients. Performed data entry for various departments of the hospital, which helped with recognition of the diverse nature of different departments within the hospital. Utilized management knowledge and skills to assist in managing Stanford University Hospital & Clinics. Experiential Experience #3 Stamford Hospital OCEG Intern January 2014 TBA Experiential Experience #4 Study Abroad Student Health & Culture in Oceania The Federated States of Micronesia and Hawaii Explored health and culture in Oceania, examining sources of influence including the colonial experience, regional and global interdependence, the impact of nuclear testing, and the co-existence of traditional and modern values. Attended dinner at the United States Ambassador of Micronesia’s home, and gained independence and leadership skills navigating unfamiliar cities.